Terms of Service

Welcome to IQOS Terea UAE Store (“we,” “us,” or “our”), an online platform operated by IQOS Terea UAE Store, a company registered under the laws of the United Arab Emirates, with its principal office at Dubai international city, China Cluster A13. By accessing or using our website (“Service”), you agree to be bound by these Terms of Service (“Terms”). These Terms govern your use of our Service, including all features, functionalities, and products offered through https://iqostereauaestore.ae/. If you do not agree to these Terms, please do not use our Service.

We may update these Terms from time to time to reflect changes in our practices or applicable laws. When we do, we will notify you by updating the “Effective Date” at the top of this page and, where required, providing additional notice (e.g., via email or a pop-up on our website). Your continued use of the Service after such changes constitutes your acceptance of the updated Terms.

1. Our Service

IQOS Terea UAE Store provides an online platform for purchasing Vape products, accessories, and related items (“Products”). Our Service allows you to browse, order, and manage purchases, subject to availability and these Terms. We aim to provide a reliable and convenient shopping experience, but we offer our Service “as is,” without warranties unless explicitly stated below.

2. Eligibility

To use our Service, you must:

  • Be at least 21 years old, in compliance with UAE regulations regarding to*bacco-related products.
  • Reside in a location where we offer delivery (currently limited to the UAE).
  • Provide accurate and complete information during account creation and checkout.

By using our Service, you represent and warrant that you meet these eligibility requirements. We reserve the right to refuse service to anyone who does not comply.

3. Your Account

You may need to create an account to access certain features of our Service, such as placing orders or tracking shipments. When creating an account:

  • Provide truthful and up-to-date information.
  • Keep your login credentials confidential and secure.
  • Notify us immediately at contact@iqostereauaestore.ae if you suspect unauthorized use of your account.

You are responsible for all activities under your account. We are not liable for any loss or damage arising from your failure to protect your account.

4. Orders and Payments

4.1 Placing Orders

When you place an order, you offer to purchase Products under these Terms. We may accept or reject your order at our discretion, including for reasons such as product unavailability, pricing errors, or suspected fraud. If we accept your order, we will send you a confirmation email.

4.2 Pricing

All prices are listed in UAE Dirhams (AED) and include applicable taxes unless otherwise stated. We strive to ensure pricing accuracy but reserve the right to correct errors. If a Product’s listed price is incorrect, we may cancel your order and refund any payment made.

4.3 Payment

We accept payments via [list accepted methods, e.g., credit/debit cards, cash on delivery]. You agree to provide valid payment information and authorize us to charge the total amount, including shipping fees, at the time of order confirmation.

4.4 Shipping and Delivery

We deliver within the UAE only. Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, logistics delays). Risk of loss transfers to you upon delivery.

4.5 Returns and Refunds

Returns and refunds are governed by our , available on our website. Please review it before placing an order.

5. Use of Our Service

You agree to use our Service only for lawful purposes and in accordance with these Terms. You must not:

  • Use the Service to purchase Products for resale unless expressly authorized by us in writing.
  • Attempt to interfere with the Service’s functionality (e.g., hacking, introducing malware).
  • Misrepresent your identity or provide false information.
  • Violate any applicable UAE laws, including those related to to*bacco products, e-commerce, or consumer protection.

We reserve the right to suspend or terminate your access to the Service if you violate these Terms.

6. Intellectual Property

All content on our Service—including text, images, logos, and designs—is owned by or licensed to us and protected by UAE and international copyright laws. You may not copy, modify, distribute, or create derivative works from our content without our prior written consent.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our Service for personal, non-commercial purposes.

7. Disclaimers

TO THE EXTENT PERMITTED BY UAE LAW, WE PROVIDE OUR SERVICE AND PRODUCTS “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
  • PRODUCTS WILL MEET YOUR EXPECTATIONS.
  • INFORMATION ON OUR SERVICE IS COMPLETE, ACCURATE, OR UP-TO-DATE.

8. Limitation of Liability

TO THE EXTENT PERMITTED BY UAE LAW:

  • Our total liability arising from or relating to these Terms or your use of the Service is limited to the greater of (1) AED 500 or (2) the amount you paid us for the relevant Products in the 12 months prior to the dispute.
  • We are not liable for indirect, incidental, consequential, or punitive damages, including lost profits or data, even if foreseeable.

These limitations do not apply to liability for gross negligence or willful misconduct.

9. Indemnification

You agree to indemnify and hold us, our affiliates, directors, officers, employees, and contractors harmless from any claims, damages, or losses (including legal fees) arising from:

  • Your unlawful use of the Service.
  • Your violation of these Terms.
  • Any third-party claims related to your actions or content.

10. Termination

We may suspend or terminate your access to the Service at our sole discretion, with or without notice, if:

  • You breach these Terms.
  • We suspect fraudulent or illegal activity.
  • We discontinue the Service or any part of it.

Upon termination, your right to use the Service ends, but any obligations (e.g., payment for orders) remain.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United Arab Emirates, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service will be resolved exclusively through the courts of [specify emirate, e.g., Dubai], UAE.

12. Changes to the Service

We may modify, suspend, or discontinue the Service (or any part of it) at any time to improve functionality, comply with laws, or prevent abuse. We will aim to provide reasonable notice of material changes that negatively impact your use, except in urgent cases (e.g., security threats).

13. Privacy

Your use of our Service is also governed by our , which explains how we collect, use, and protect your personal information. By using the Service, you consent to such processing.

14. Miscellaneous

  • Severability: If any part of these Terms is found invalid or unenforceable, the remaining provisions remain in effect.
  • No Waiver: Our failure to enforce any right or provision does not waive that right or provision.
  • Entire Agreement: These Terms, along with any linked policies, constitute the entire agreement between you and us regarding the Service.
  • Contact Us: For questions or support, email us at contact@iqostereauaestore.ae or call +971 54 383 5677.

Thank you for choosing IQOS Terea UAE Store. We’re committed to providing you with a seamless shopping experience while ensuring compliance with these Terms.