Privacy Policy

At IQOS Terea UAE Store (“we,” “us,” or “our”), operated by IQOS Terea UAE Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website (“Service”) or purchase our products (“Products”). By using our Service, you agree to the practices described in this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we’ll update the “Effective Date” above and, where required, notify you (e.g., via email or a notice on our website). Your continued use of the Service after such updates means you accept the revised policy.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and improve our Service. The types of information we collect include:

1.1 Information You Provide

  • Account Information: When you create an account, we collect your name, email address, phone number, and delivery address.
  • Order Information: When you place an order, we collect payment details (e.g., credit card number), billing address, and any additional instructions you provide.
  • Communications: If you contact us (e.g., via email or customer support), we collect the content of your messages and your contact details.

1.2 Information We Collect Automatically

  • Usage Data: We collect details about how you interact with our Service, such as your IP address, browser type, device information, pages visited, and time spent on our site.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

1.3 Information from Third Parties

  • We may receive information from payment processors, delivery partners, or analytics providers to process your orders and understand how our Service is used.

2. How We Use Your Information

We use your information to:

  • Provide Our Service: Process orders, deliver Products, and manage your account.
  • Communicate with You: Send order confirmations, shipping updates, and respond to your inquiries.
  • Improve Our Service: Analyze usage trends to enhance functionality and user experience.
  • Marketing: Send you promotional offers, newsletters, or updates about new Products (you can opt out at any time).
  • Legal Compliance: Fulfill obligations under UAE laws, such as age verification for tobacco-related products or tax reporting.
  • Security: Detect and prevent fraud, abuse, or unauthorized access to our Service.

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Third parties who assist us with payment processing, delivery, website hosting, or analytics (e.g., [list examples like Stripe, DHL, Google Analytics]). These providers are contractually obligated to protect your data.
  • Legal Authorities: When required by UAE law or to protect our rights, safety, or property (e.g., in response to a court order).
  • Business Transfers: If we sell or merge our business, your information may be transferred to the new entity, subject to this Privacy Policy.

4. Your Choices

You have control over your information:

  • Account Management: Update your account details or delete your account by contacting us at contact@iqostereauaestore.ae.
  • Marketing Communications: Opt out of promotional emails by clicking “unsubscribe” in any email or contacting us.
  • Cookies: Adjust your browser settings to block or delete cookies, though this may affect your experience on our Service.

5. Data Security

We use industry-standard measures (e.g., encryption, secure servers) to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure, and we cannot guarantee absolute security.

If a data breach occurs that may impact your personal information, we will notify you and relevant authorities as required by UAE law.

6. Data Retention

We keep your information only as long as necessary to:

  • Fulfill the purposes outlined in this policy (e.g., process your orders).
  • Comply with legal obligations (e.g., tax records).
  • Resolve disputes or enforce our agreements.

For example, we retain order details for [specify period, e.g., 5 years] to comply with UAE tax laws. After this period, we securely delete or anonymize your data.

7. International Data Transfers

Our Service is hosted in [specify location, e.g., the UAE or a cloud provider’s region]. If your information is transferred outside the UAE (e.g., to a service provider), we ensure it is protected in line with UAE data protection standards and applicable laws.

8. Children’s Privacy

Our Service is not intended for individuals under 21 years old, in line with UAE regulations for tobacco-related products. We do not knowingly collect personal information from anyone under this age. If we learn that such data has been collected, we will delete it promptly.

9. Your Rights

Under UAE data protection laws, you may have rights to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion: Request that we delete your data, subject to legal exceptions.
  • Objection: Object to certain uses of your data (e.g., marketing).

To exercise these rights, contact us at contact@iqostereauaestore.ae. We’ll respond within [specify timeframe, e.g., 30 days], as required by law.

10. Third-Party Links

Our Service may contain links to external websites (e.g., payment gateways). We are not responsible for the privacy practices or content of these third-party sites. Review their policies before providing information.

11. Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes will be resolved exclusively through the courts of [specify emirate, e.g., Dubai], UAE.

12. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your data, please reach out to us:

We’re here to assist you and ensure your privacy is respected.

Thank you for trusting IQOS Terea UAE Store with your information. We’re committed to keeping it safe while delivering a great shopping experience.