Shipping Policy

At IQOS Terea UAE Store (“we,” “us,” or “our”), we strive to deliver your orders quickly and reliably across the UAE. This Shipping Policy outlines our shipping process, costs, delivery timelines, and what to expect when you shop with us. By placing an order, you agree to the terms outlined here, alongside our and .

1. Shipping Destinations

We currently ship exclusively within the United Arab Emirates. Orders cannot be delivered to P.O. boxes or international addresses. Please ensure your delivery address is complete and accurate when placing your order.

2. Shipping Costs

Shipping fees are calculated based on your order total, weight, and delivery location within the UAE. The exact cost will be displayed at checkout before you confirm your purchase.

  • Free Shipping: Orders above AED [specify amount, e.g., 200] qualify for free standard shipping.
  • Standard Shipping: AED [specify amount, e.g., 20] for orders below the free shipping threshold.
  • Express Shipping: AED [specify amount, e.g., 40] for faster delivery (where available).

All prices include applicable taxes unless otherwise stated.

3. Processing Time

Orders are typically processed within 1-2 business days (Sunday to Thursday, excluding UAE public holidays). Once your order is processed, you’ll receive a confirmation email with tracking details (if applicable). Processing may take longer during peak periods, such as sales or holidays—we’ll notify you if delays are expected.

4. Delivery Time

Delivery times vary depending on your location and the shipping method you choose:

  • Standard Shipping: 2-5 business days to major cities (e.g., Dubai, Abu Dhabi, Sharjah); 3-7 business days to other areas.
  • Express Shipping: 1-2 business days to major cities (subject to availability).

These are estimates only. Delays may occur due to weather, customs checks (for imported items), or logistical issues beyond our control. We’ll keep you updated if there’s a significant delay.

5. Order Tracking

Once your order ships, we’ll provide a tracking number (where available) via email or your account dashboard. You can use this to monitor your shipment’s progress with our delivery partner [e.g., Aramex, Emirates Post, or your chosen courier].

If tracking isn’t available or you have issues, contact us at contact@iqostereauaestore.ae.

6. Delivery Process

  • Verification: Due to the nature of our Products (e.g., to*bacco-related items), we may require age verification (21+) upon delivery. Have a valid ID ready (e.g., Emirates ID, passport).
  • Signature: Some orders may require a signature upon receipt. If you’re unavailable, our courier may attempt redelivery or leave instructions for pickup.
  • Failed Delivery: If delivery fails after [specify attempts, e.g., 2 attempts], your order may be returned to us, and we’ll contact you to arrange next steps. Additional shipping fees may apply for reshipment.

7. Lost or Damaged Shipments

  • Lost Shipments: If your order doesn’t arrive within [specify timeframe, e.g., 10 business days] of the estimated delivery date, contact us. We’ll investigate with our shipping partner and, if confirmed lost, offer a replacement or refund.
  • Damaged Shipments: Inspect your order upon delivery. If items are damaged or missing, notify us within [specify timeframe, e.g., 48 hours] of receipt with photos of the damage. We’ll arrange a replacement or refund, subject to our .

8. Shipping Restrictions

We comply with UAE laws and regulations. Certain Products may have shipping restrictions due to:

  • Local laws prohibiting specific items in certain emirates.
  • Safety or customs requirements for to*bacco-related products.

If your order cannot be shipped due to restrictions, we’ll notify you and issue a refund for the affected items.

9. Changes to Shipping Details

Once an order is placed, we process it quickly, so changes to your shipping address may not always be possible. Contact us immediately at contact@iqostereauaestore.ae if you need to update your details. We’ll do our best to assist before the order ships.

10. Contact Us

Have questions about shipping? Reach out to us:

We’re here to ensure your order arrives smoothly and on time.

Thank you for shopping with IQOS Terea UAE Store. We appreciate your trust in us!