Terms & Conditions

Welcome to IQOS Terea UAE Store (“we,” “us,” or “our”), operated by IQOS Terea UAE Store, a company registered in the United Arab Emirates with its office at Dubai international city, China cluster A13. These Terms & Conditions (“T&C”) govern your use of our website (“Service”) and the purchase of products (“Products”) from https://iqostereauaestore.ae/. By accessing or using our Service, you agree to be bound by these T&C. If you do not agree, please refrain from using our Service.

We may update these T&C periodically to reflect changes in our practices or applicable laws. Updates will be posted here with a revised “Effective Date,” and where required, we’ll notify you (e.g., via email). Your continued use of the Service after changes means you accept the updated T&C.

1. Acceptance of Terms

By browsing our website, creating an account, or placing an order, you confirm that you:

  • Have read and understood these T&C.
  • Agree to comply with them and all linked policies.

2. Eligibility

To use our Service, you must:

  • Be at least 21 years old, as required by UAE regulations for tobacco-related products.
  • Provide accurate personal information during registration or checkout.
  • Reside in the UAE, as we only deliver within this region.

We may refuse service to anyone who does not meet these criteria.

3. Account Registration

To place orders or access certain features, you may need to create an account. You agree to:

  • Provide truthful and current information (e.g., name, email, address).
  • Keep your password secure and confidential.
  • Notify us immediately at contact@iqostereauaestore.ae if you suspect unauthorized access.

You are responsible for all activity under your account. We are not liable for losses due to your failure to protect your credentials.

4. Ordering Products

4.1 Order Placement

When you submit an order, you’re offering to buy Products under these T&C. We reserve the right to accept or reject your order for reasons like stock unavailability, pricing errors, or fraud concerns. Order acceptance occurs when we send you a confirmation email.

4.2 Pricing and Payment

  • Prices are in UAE Dirhams (AED) and include taxes unless stated otherwise.
  • We accept payments via [list methods, e.g., credit/debit cards, cash on delivery].
  • You authorize us to charge your selected payment method for the total amount, including shipping fees.

4.3 Order Cancellation

You may cancel your order before it ships by contacting us at contact@iqostereauaestore.ae. Once shipped, cancellations are subject to our – Returns Policy.

5. Product Availability and Descriptions

We strive to ensure Product availability and accurate descriptions, but:

  • Stock is limited and subject to change.
  • Images and specifications are for illustration only and may vary slightly from the actual Product.
  • We may discontinue Products without notice.

If a Product is unavailable after you order, we’ll notify you and refund the affected amount.

6. Shipping and Delivery

Shipping details, including costs, timelines, and processes, are outlined in our – Shipping Policy. Risk of loss transfers to you upon delivery to your specified address.

7. Returns and Refunds

Our refund and return process is detailed in our – Returns Policy. Please review it for eligibility, timeframes, and instructions.

8. Your Responsibilities

You agree to:

  • Use our Service lawfully and for personal, non-commercial purposes only.
  • Not resell Products unless explicitly authorized by us in writing.
  • Avoid actions that harm our Service (e.g., hacking, distributing malware).

We may suspend or terminate your access if you violate these T&C.

9. Intellectual Property

All content on our Service (e.g., text, logos, images) is owned by or licensed to us and protected by UAE and international copyright laws. You may not reproduce, modify, or distribute it without our written permission. We grant you a limited, non-transferable license to use our Service for personal shopping purposes only.

10. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY UAE LAW:

  • Our Service and Products are provided “as is” without warranties, express or implied (e.g., merchantability, fitness for purpose).
  • We do not guarantee uninterrupted, error-free access or that Products will meet your expectations.

11. Limitation of Liability

TO THE EXTENT ALLOWED BY UAE LAW:

  • Our liability for any claim related to these T&C or your use of the Service is limited to the greater of AED 500 or the amount you paid us for the relevant Product in the prior 12 months.
  • We are not liable for indirect, incidental, or consequential damages (e.g., lost profits), even if foreseeable.

This does not limit liability for gross negligence or willful misconduct.

12. Indemnification

You agree to indemnify and hold us, our affiliates, and employees harmless from claims, damages, or losses (including legal fees) arising from:

  • Your misuse of the Service.
  • Your breach of these T&C.
  • Third-party claims related to your actions.

13. Termination

We may suspend or terminate your access to the Service at our discretion if:

  • You violate these T&C.
  • We suspect fraud or illegal activity.
  • We discontinue the Service.

Termination does not relieve you of obligations (e.g., payment for shipped orders).

14. Governing Law and Disputes

These T&C are governed by UAE law. Any disputes will be resolved exclusively in the courts of [specify emirate, e.g., Dubai], UAE.

15. Force Majeure

We are not liable for delays or failures to perform due to events beyond our control (e.g., natural disasters, government restrictions, or pandemics).

16. Contact Us

For questions or support:

17. Miscellaneous

  • Entire Agreement: These T&C, along with our – Privacy Policy, – Shipping Policy, and – Returns Policy, form the full agreement between you and us.
  • Severability: If any provision is invalid, the rest remain enforceable.
  • No Waiver: Our failure to enforce a provision does not waive it.

Thank you for choosing IQOS Terea UAE Store. We’re committed to providing a great shopping experience under these T&C.